Help Desk Technician - Level 1
PHJC Ministries PHJC Ministries Hobart, IN Hobart, IN Full-time Full-time $20 - $22 an hour $20 - $22 an hour 4 days ago 4 days ago 4 days ago Job Overview:
Under the general supervision of the IT Director, the Help Desk Technician is responsible for first-tier response to requests for IT related services.
Responding in a timely manner within their abilities and experiences or elevating tickets to the appropriate IT Department co-worker.
Duties:
- Responsible for addressing issues submitted via the help desk system, email, and phone.
- Assists with technology needs for events and live streams.
- Leverages available technology such as email and video conferencing to ensure adequate and accurate communication and follow-ups.
- Responsible for meeting established guidelines for response time, product quality, and end-user satisfaction level.
- Scope will change as the Help Desk Technician gains experience and familiarity with Ancilla Domini Sisters systems.
Qualifications:
- One year of experience working with end user computer systems or equivalent college-level education.
- Must possess a solid understanding of working with end-user computers and devices in a network environment as well as upgrade and basic repair of PC-based computer systems (software and hardware).
- Must possess strong skills with Microsoft Office software suite.
- Must possess a good working knowledge and an understanding of related business process, systems concepts to support end users in an effective and efficient manner.
- Traveling may be required to perform assigned tasks; ability to operate a motor vehicle.
Valid driver's license and auto insurance required.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday
Experience:
Help desk:
1 year (Preferred) License/Certification:
Driver's License (Required) Ability to Commute:
Hobart, IN 46342 (Required) Work Location:
Hybrid remote in Hobart, IN 46342.
Estimated Salary: $20 to $28 per hour based on qualifications.
Under the general supervision of the IT Director, the Help Desk Technician is responsible for first-tier response to requests for IT related services.
Responding in a timely manner within their abilities and experiences or elevating tickets to the appropriate IT Department co-worker.
Duties:
- Responsible for addressing issues submitted via the help desk system, email, and phone.
- Assists with technology needs for events and live streams.
- Leverages available technology such as email and video conferencing to ensure adequate and accurate communication and follow-ups.
- Responsible for meeting established guidelines for response time, product quality, and end-user satisfaction level.
- Scope will change as the Help Desk Technician gains experience and familiarity with Ancilla Domini Sisters systems.
Qualifications:
- One year of experience working with end user computer systems or equivalent college-level education.
- Must possess a solid understanding of working with end-user computers and devices in a network environment as well as upgrade and basic repair of PC-based computer systems (software and hardware).
- Must possess strong skills with Microsoft Office software suite.
- Must possess a good working knowledge and an understanding of related business process, systems concepts to support end users in an effective and efficient manner.
- Traveling may be required to perform assigned tasks; ability to operate a motor vehicle.
Valid driver's license and auto insurance required.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday
Experience:
Help desk:
1 year (Preferred) License/Certification:
Driver's License (Required) Ability to Commute:
Hobart, IN 46342 (Required) Work Location:
Hybrid remote in Hobart, IN 46342.
Estimated Salary: $20 to $28 per hour based on qualifications.
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